Information - Help - Returns

We offer free returns within 60 days of purchase* using the free returns label attached to your original packing slip.

Free Returns Instructions



Please complete the return section of the packing slip, marking the reason number from the list below.

Return Codes
1 = Unwanted Item
2 = Arrived too Late
3 = Damaged or Faulty
4 = Incorrect Order
5 = Wrong Size Ordered

Please return any items with their original packaging, using the return label attached to the slip. Place the label on the front of the box ensuring it covers the original label and then seal the box securely with tape.



Take the package to the counter of your nearest Post Office.
You will be issued with a proof of postage slip, this must be retained until the package reaches us and the refund has been processed.

You can find your nearest location from over 11,500.



Upon receipt, your refund will be processed within two working days.
Please note funds may take up to ten days to show in your account.

To exchange an item, simply place a new order for what you would like and then return the items you no longer require for refund.

Returns Label

You can find your free returns label at the bottom of the Thank You note. If you have misplaced your note and label and need to return an item you can download a printable copy here.

Returns Policy

In the unlikely event that you are not satisfied with your purchase bought online, you can return it within 60 days of delivery or within 14 days for any discounted and sale items or pre-owned watches.

Please note: Your return must include your invoice and reasons for return. Your return can only be accepted in the same condition as they were delivered, with the original packaging, accessories , warranties, guarantees, labelling and any manuals which may have been included with the order.

Please note: Any special orders (i.e. products that are not normally stocked by the Company), may only be returned if goods are faulty or were supplied incorrectly.
Once your returned purchase has been reviewed and its condition approved, we will process your refund for you. Please be aware that it could take up to 5 days for the money to reach your account.
If you have misplaced your returns label received with your order you can download a free printable copy here.

If you need any assistance with your return, please email customer relations and we will be happy to help you.