Special Services
Gift Vouchers
Online Voucher Codes
Delivery & Returns
Jewellery Information and Care


Q: How can I reach Customer Services?

A: Our knowledgeable customer service team will deal with your queries by phone or email. Please call on 0800 028 4381. Customer service is available Monday to Friday 9:00am to 5pm. You may also contact the team by email info@swaguk.co.uk.

Q: I have never bought jewellery online: How can I be sure I'll be happy with my purchase?

A: We do our best to accurately represent our jewellery, via photos, product descriptions and measurements. Should you want to return the item, you have 60 days from the date of receipt to change your mind and we will happily refund your payment. View our Delivery & Returns.

Q: Are the stones real?

A: Yes. SWAG only sells jewellery made with real precious or semi-precious gemstones. Where they are significant, stone weights have been included in the product descriptions. If a product contains diamonds and another stone type as well, the weight listed is the total diamond weight.
Read more about our stones.

Q: I saw a piece of jewellery a while ago on SWAG and now I cannot find it, what should I do?

A: Please call our customer service team on 0800 028 4381 and we will do our best to get the piece for you.

Q: Is it possible to modify your jewellery so that it fits me perfectly?

A: Yes. At SWAG, you can make a special request by emailing info@swaguk.co.uk. We will contact you if there is an additional charge or additional delivery time associated with your request. You will have the option of cancelling your order prior to being charged. We also have a bespoke jewellery service.

Q: Are chains included for necklaces?

A: Yes, all of our necklaces and pendants are delivered with the chain shown. If you wish to exchange the chain for a different one please contact us at info@swaguk.co.uk or 0800 028 4381 with your request. It is usually possible to have a longer chain if you wish.

Q: Will my items be boxed and wrapped?

A: Yes, all items arrive in a beautiful SWAG box, wrapped in a gold ribbon. (All branded items will come in the relevant branded packaging).

Q: Are the products pictured actual size?

A: Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. If you have specific questions regarding the size of an item, please call us on 0800 028 4381.

Q: Is VAT charged on-line?

A: VAT is charged at 20% for all orders and is included in the retail price.

Q: What are the twelve birthstones?

A: Read more about the twelve birthstones.

Q: Which gem stones represent which wedding anniversaries?

A: Please see our Anniversary Guide.

Special Services

Q: I need help buying a gift. Can you help?

A: Yes. Please call 0800 028 4381 or email us at info@swaguk.co.uk and tell us broadly what you are looking for and the price range and we will suggest appropriate gifts. There is no extra charge for this. If for any reason the recipient of your gift does not like it, then she can exchange or return it.

Q: I'm buying an engagement ring, can you help me?

A: Yes. Please call us and we can discuss your requirements and help you find the perfect ring. Our diamond buyer Mr Adam Gillary is often on hand to answer any questions and sources special stones. To contact him e-mail adam@swaguk.co.uk or call 0800 028 4381, SWAG also offers a bespoke jewellery service.

Q: I need help/advice about my wedding jewellery, can you help me?

A: Yes. Please call us on 0800 028 4381 or email info@swaguk.co.uk and we can discuss your requirements and help you find the perfect jewellery for your wedding day.

Q: Do you do gifts for men?

A: Yes. We do a full range of Gent's Wedding Rings.

Gift Vouchers

Q: How do gift vouchers work?

A: Gift vouchers are available in various denominations (from £25 to £250) and you can purchase any multiple of these vouchers. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number which can be redeemed against any purchase in store. To use vouchers online, please contact us on 0800 028 4381 or email info@swaguk.co.uk. Purchase a voucher.

Online Voucher Codes

Q: I'm at the checkout where do I enter my online voucher code?

A: The voucher codes are redeemed in the Swag Bag. If you're already at the Checkout simply click or tap the 'Swag Bag' option on the progress bar to go back a step. Or if you are outside of the Checkout process you can click or tap on the Bag icon once you have an item in your bag.

Q: Does my voucher work for discounted or sale items?

A: Unfortunately due to the fantastic discounts that we offer during our sales, and in our Outlet section, we are unable to discount items further through the use of voucher codes.

Q: Can I redeem my voucher in store?

A: Sadly online vouchers can not be redeemed in store.

Delivery & Returns

Q: How long will my jewellery take to arrive and how will it be shipped?

A: For information on delivery within the UK and overseas, view our Delivery and Returns page.

Q: What is your returns policy?

A: Click to view information on Delivery and Returns.

Jewellery Information and Care

Q: How do I care for my jewellery?

A: Please see our after care page for jewellery care at home, Swag also of offer an array of after care services in our stores.