Delivery and Returns

Delivery Policy

We aim to despatch orders within three to five working days of placement.
All shipping times are dependant on stocking levels and availability.

Need something urgently? Call us on 0800 028 4381 and we may be able to arrange express delivery for a £5 surcharge

Shipping Charges

All deliveries to mainland UK are FREE.

Unfortunately at present we do not deliver outside of the UK.

Parcels valued at under £50 are sent First Class for speedier delivery. Parcels above £50 and under £100 are sent Signed For, and parcels over £100 are sent Special Delivery. Special Delivery can be purchased for orders under £100. All orders totalling over £100 (not including delivery) are sent Special Delivery. Read more about Royal Mail's services.

Please be aware that while most of our stock is sent from a central location on occasion items maybe sent from our stores. We always endeavour to send out orders as soon as possible, however sometimes stock location can cause a slight delay.

As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.

When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.

Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.

We don't send another e-mail when the item is dispatched. If there will be a delay dispatching an item then we will let you know.

For information on delivery outside of the UK and Ireland please contact us at info@swaguk.co.uk or 0800 028 4381.

If you require any further information on our delivery charges please e-mail info@swaguk.co.uk, alternatively call 0800 028 4381

Returns Policy

The Purchaser has a statutory right to cancel their order and receive a full refund on any mail order purchase with the exception of Special Orders or Pre-owned watches. To cancel, the Purchaser must send the original or copy invoice along with full written reasons for the return, such written reasons and invoice to be received by the Company within 60 days of the Purchaser receiving the said Goods, within 14 days for any discounted or sale Goods. All pre-owned watches are non-refundable, however exchanges are given within 7 days of purchase.

The return of Goods will be permitted in limited circumstances and only if the Goods are received in their original packaging, complete with all labelling, any accessories, manuals or other documentation and all un-damaged.

Goods must be returned to the Company in a condition, which would be acceptable to our supplier for return. In addition, the supplier has to give a full refund and report to the Company before any refund can be offered to the purchaser.

Special Orders, i.e. Products not normally stocked by the Company may only be returned if goods are faulty or were supplied incorrectly.

We regret that postage and packing charges are non-refundable unless goods received are faulty or received in error.

If you have any questions or queries contact info@swaguk.co.uk, alternatively call 0800 028 4381.