Our unique SWAG guarantee means that for 10 years, if you damage or lose a diamond* from your jewellery for whatever reason, we will replace it free of charge. We guarantee the setting for 10 years too.
All you have to do to keep the guarantee in place is bring your item to us twice a year, once every six months, so we can check the setting and carry out any preventative repairs.
Free cleaning, polishing and resizing for life
Bring your jewellery in any time for professional cleaning. We'll polish and resize rings wherever possible.
Lifetime trade in
You can trade in your diamond jewellery for another SWAG piece provided your new selection is at least twice the retail value of your existing item.
Lifetime Valuation updates
We provide a written valuation of your item when purchased and we'll update this every two years. This is invaluable for insurance purposes.
Sixty Day refund
You may return your purchase within sixty days and receive a full refund, providing it is in its original condition, with proof of purchase.
Terms and Conditions
This guarantee is limited to ten (10) years from the date of purchase and is not transferable. It is limited to SWAG Jeweller (WR Ferris Ltd) and the liability is not transferable to any other item. This guarantee is limited to its specific terms and conditions.
This guarantee does not cover accidental loss or theft of the diamond and setting (i.e. the complete ring). It does not cover any recommended rhodium plating. Work carried out by other jewellers will render the guarantee void. Your statutory rights are unaffected.
The item must be inspected twice a year, once every six months, or the guarantee will become invalid until the item is brought in again. Any damage incurred during the lapsed period may incur a cost. If an inspection has been missed, once all repair costs have been paid the guarantee will be reinstated.
Trade ins: we will value your jewellery at the time of trade in and offer you the current value, or the original purchase value, whichever is the greater, towards your new purchase. The value set by SWAG is final and binding.
* The guarantee covers diamonds up to one carat.