Please click on the question to see the answer.
Q: How can I reach Customer Services?
A: Our knowledgeable customer service team will deal with your queries by phone or email. Please call on
0800 028 4381. Customer service is available Monday to Friday 9:00am to 5pm. You may also contact the team by email
info@swaguk.co.uk.
Q: I have never bought jewellery online: How can I be sure I'll be happy with my purchase?
A: We do our best to accurately represent our jewellery, via photos, product descriptions and measurements. Should you want to return the item, you have 60 days from the date of receipt to change your mind and we will happily refund your payment.
View our Returns Policy.Q: Are the stones real?
A: Yes. SWAG only sells jewellery made with real precious or semi-precious gemstones. Where they are significant, stone weights have been included in the product descriptions. If a product contains diamonds and another stone type as well, the weight listed is the total diamond weight.
Read more about our stones.
Q: I saw a piece of jewellery a while ago on SWAG and now I cannot find it, what should I do?
A: Please call our customer service team on 0800 028 4381 and we will do our best to get the piece for you.
Q: Is it possible to modify your jewellery so that it fits me perfectly?
A: Yes. At SWAG, you can make a special request by emailing
info@swaguk.co.uk. We will contact you if there is an additional charge or additional delivery time associated with your request. You will have the option of cancelling your order prior to being charged. We also have a
bespoke jewellery service.
Q: Are chains included for necklaces?
A: Yes, all of our necklaces and pendants are delivered with the chain shown. If you wish to exchange the chain for a different one please contact us at
info@swaguk.co.uk or
0800 028 4381 with your request. It is usually possible to have a longer chain if you wish.
Q: Will my items be boxed and wrapped?
A: Yes, all items arrive in a beautiful SWAG box, wrapped in a gold ribbon. (All branded items will come in the relevant brands boxes).
Q: Are the products pictured actual size?
A: Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. If you have specific questions regarding the size of an item, please call us on 0800 028 4381.
Q: Is VAT charged on-line?
A: VAT is charged at 20% for all orders and is included in the retail price.
Q: What are the twelve birthstones?
Q: Which gem stones represent which wedding anniversaries?
Special Services
Q: I need help buying a gift. Can you help?
A: Yes. Please call
0800 028 4381 or email us at
info@swaguk.co.uk and tell us broadly what you are looking for and the price range and we will suggest appropriate gifts. There is no extra charge for this. If for any reason the recipient of your gift does not like it, then she can exchange or return it.
Q: I'm buying an engagement ring, can you help me?
A: Yes. Please call us and we can discuss your requirements and help you find the perfect ring. Our diamond buyer Mr Adam Gillary is often on hand to answer any questions and sources special stones. To contact him e-mail
adam@swaguk.co.uk or call
0800 028 4381, SWAG also offers a
bespoke jewellery service.
Q: I need help/advice about my wedding jewellery, can you help me?
A: Yes. Please call us on
0800 028 4381 or email
info@swaguk.co.uk and we can discuss your requirements and help you find the perfect jewellery for your wedding day.
Q: Do you do gifts for men?
Gift Vouchers
Q: How do gift vouchers work?
A: Gift vouchers are available in various denominations (from £25 to £250) and you can purchase any multiple of these vouchers. Gift vouchers can be sent directly to you or your recipient's address by post. Each gift voucher has a number which can be redeemed against any purchase in store. To use vouchers online, please contact us on
0800 028 4381 or email
info@swaguk.co.uk.
Purchase a voucher.
Delivery & Returns
Q: How long will my jewellery take to arrive and how will it be shipped?
A: For information on delivery within the UK and overseas, view our
Delivery & Returns page.
Q: What is your returns policy?
Jewellery Information and Care
Q: How do I care for my jewellery?